After a 20-minute AI discovery conversation, we mapped your practice operations — from appointment booking to post-visit follow-up. Here's the headline: your biggest gap isn't clinical, it's communication. Calls go to voicemail during peak hours (losing new clients), no-shows run 12-15% with manual reminder calls, and there's zero automated follow-up after any visit type. AI can handle all of this — so you can focus on practicing medicine.
Note: Dr. Nguyen chose not to share financials, and that's completely fine. Every priority below was identified from operational patterns, not dollar figures.
● Working well ● Broken, AI fixes this ● Needs improvement
11 years of community trust, 4.7 stars with 280 reviews, and a team that genuinely cares about patient outcomes. Coastal Paws' reputation is its moat — clients don't leave because of the medicine, they leave because of communication gaps. AI doesn't replace the care; it makes sure no patient falls through the cracks.
AI sends post-surgical check-in texts at 48 hours, medication refill reminders, chronic condition recheck scheduling, and dental recommendation follow-ups. Zero staff effort.
AI answers every call 24/7, books into Cornerstone, handles FAQs, triages urgency. Online booking on the website for self-service.
AI identifies patients overdue for annual exams and vaccinations. Sends personalized reactivation: "Hi Sarah, it's been 14 months since Max's last visit." Tracks responses.
Replace manual reminder calls with automated 24hr text confirmations. Immediate time savings for front desk.
Launch automated follow-up sequences and AI phone answering. Online booking goes live.
Re-engagement messages to overdue patients. Track reactivation rates. Optimize messaging.
No-show rate under 5%. Every post-visit gets follow-up. Lapsed patients re-engaged quarterly. Dr. Nguyen focuses on medicine.