Meet the Founder

Hi, I'm Nick.

Nick O'Connor, Founder of 1770Labs

Nick O'Connor

Chief Educator & Head of Customer Support

I grew up in a small business. My father built a grocery store business in Salthill, Galway, Ireland — the kind of place where regulars were family and the staff knew every customer by name. I worked there after school, on weekends, and full time every summer and holiday. It taught me something you can't learn from a textbook: a local business is much more than a business. It's part of the community. My brother runs it today, and it still is.

That experience gave me a foundation that shaped everything after it: start with the customer. In 15+ years in Silicon Valley — leading product at the AT&T Foundry in Palo Alto, deploying machine learning at Rakuten that saved millions within months, and running startup accelerator programs for Cisco, NEC X, NetApp, Alchemist Accelerator, ZF Group, Ericsson, and SanDisk — the thread was always the same. Complex technologies, brilliant teams, but the ones that won were the ones that worked backwards from the customer experience and designed the technology around it. Across 60+ teams, I helped startups find product-market fit, land venture funding, and — in some great cases — get acquired by companies like Google, Meta, Workday, and Rakuten.

It's clear to me that the coming wave of AI technology is going to amplify what individuals and small businesses can do — how they serve their customers, how they operate, how they compete. This isn't hype. In the next few years it will become obvious to everyone. The businesses that embrace it now will operate on a completely different level.

I built 1770Labs to help the people who are passionate about using this technology — not to replace what they do, but to enhance it. To serve their customers better, strengthen their communities, and run their businesses the way they've always wanted to.

The Journey

15+ years building things that work.

1770Labs

Now

Founder · 2025 – Present

Founded an AI intelligence agency for service businesses. We map your operations as a system, then build custom AI that runs on your judgment, your rules, and your style — not generic templates.

Interim Head of Product Growth

B2B Startups + Enterprise Innovation · 2023 – 2025

Worked with technical founders and innovation teams to help them build things their customers actually want — bridging the gap between brilliant technology and real market demand.

Head of Product — AI & Data Platform

Rakuten Symphony · 2022

Pivoted an end-to-end data and machine learning platform from technology-first to customer-first. Deployed dozens of high-value ML use cases resulting in millions in savings within months.

Startup Accelerator Programs

Cisco, NetApp, NEC X, Alchemist, ZF Group, Ericsson, SanDisk, Tata, Citrix, Red Hat, Arrow · 2013 – 2020

Designed and ran growth programs for 60+ startup and internal innovation teams across IoT, cybersecurity, telehealth, AI/ML, and more. Results included multiple acquisitions (by Google, Meta, Workday, Rakuten), 14+ venture-funded startups, and an NPS score of 100 — multiple times.

Product Manager

AT&T Foundry · 2011 – 2013

Built a platform to expose Telco APIs in REST format for app developers, then led multiple teams solving customer business problems — from configurable IVR systems to location-based retail alerts.

Education

UC Berkeley, Haas School of Business

MBA — Marketing, Economics, Strategy & Finance

National University of Ireland, Galway

BSc (Hons) — Applied Physics

By the Numbers
15+
Years in product & innovation
60+
Teams coached & grown
10+
Accelerator programs designed
4
Startups acquired (Google, Meta, Workday, Rakuten)
The Philosophy

“Every service business runs on the same hidden asset: the owner's judgment.”

How you scope a job, qualify a lead, assign the right person, price the engagement, follow up at the right time — it all lives in your head. Your CRM holds contacts. You hold the logic that turns contacts into clients. 1770Labs captures that logic and builds AI around it — so your best thinking scales without burning you out.

Ready to see what AI can do for your business?

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